Terms & Conditions

Cancellation of Order before Dispatch

Any Product purchased from the Website can be returned to the Company only if the Product supplied by the Company is seal pack, if your mind changes and the Product received is different from the Product that was ordered.

If customer receives damaged or defective material the warranty is directly by manufacturer. VITSA is not responsible for such reason.

User shall be entitled to cancel an order of any Product, booked on the Website, by placing a "Cancel Order" request, by logging a call with Companies Customer Care Center by phone or E-mail.

If customer request to cancel the order or there's a mistake from customer's behalf while ordering and customer asks for refund then as per our policy 5% plus processing fee and shipping charges will be deducted from total amount. When the customer's order is dispatched from our side and then if they ask for cancellation then as per refund policy 5% plus processing fee plus shipping charges will be deducted from full amount.

If Vitsa would not be able to Dispatch the product within 10 days and in near future if customer asks for refund, Vitsa will provide full amount of Refund.

The User shall ensure that he/she does not accept the delivery of any Product whose original packaging is damaged or tampered in any manner.

We will accept the return of the products, provided such return is for products that are wrongly delivered, wrong product, incomplete package etc. Reverse shipment cannot be arranged by us due to unavailability of our logistics partners, then in that case you are requested to send such products through any available courier services.

The charges of return shipment are not refunded by us. The customer has to pay the charges from their side.

If Courier opened by the customer and if he/she want to return the product then they cannot replace the product nor refund will be given to the customer according to our policy.

You order Digital key (Activation key via email) from our online portal — if any problem will come during the activation then warranty is not from our side, it is from manufacturer so you have to contact them. In case of cancellation of order of Digital key, we do not provide refund to the customer.

Refund Procedure

• Credit Card, Net Banking, Debit Card = 7 to 15 Days
• We will process the refund after receipt of the product.
• Refund will be processed based on the mode of payment of the order. Orders processed through Credit card / Debit card will reflect in the next 7 to 15 days in Credit Card / Bank statement.
• Refund draft will be issued on the billing name as advised by customers.
• If your refund does not appear in Your Account, and the processing time for your payment method has passed, contact customer care for further assistance.