Returns, Refunds & Replacement

All Orders placed on vitsa.co.in are covered under 15 days Free Replacement Warranty by Success Technologies.

Criteria That Cover Return & Replacement

1. Courier damage by third party courier service.
2. Wrong item delivered.
3. Wrong color delivered.
4. Wrong size product delivered.
5. Incorrect or partial order delivered.
6. Missing parts or accessories.
7. Varies from the description.
8. Cartridge not accepted by the printers.
9. Item delivered is defective / does not work properly.

Note: In case the product to be replaced is out of stock, we will refund your amount 100%.

How to Request for Replacement

If you want to apply for replacement, you may simply ask by dropping a mail at success_st@rediffmail.com or by creating a Return Merchandise Authorization (RMA) number under Customer Service > Returns page.

For quick resolution please provide the following details in the mail:

• Order ID number.
• 3 images of the product.
• If there is a compatibility issue, please send a short video/photo showing the error message and Vitsa toner sticker label faced video/photo at time of installation.

Note: Our executive may ask for further information, images or video of the delivered product for validation within 3 days from the date of RMA.

Refund / Return Policy

• If for some reason a customer has to return an item and get a refund, the item must be sent well-packed to our warehouse address: 68/70 Perin Nariman Street, Bazar Gate, Fort, Mumbai – 400001.
• Shipping charges for returning the item are to be paid by the customer.
• We will process the refund upon receipt of the product at our warehouse.
• Refund will be processed based on the mode of payment. Orders processed through Credit Card / Debit Card will reflect within 3–7 business days in the Credit Card / Bank statement.

Note: Return / Refund requests are subject to acceptance by our executive. The final decision on refund amount will be declared by our executive and is non-negotiable.

We will arrange return pickup for damaged items from your location. Once we receive the returned product, we will notify you and let you know if the replacement request is accepted or not.

• If accepted: We will ship the replacement at our cost.
• Customers must have their Order ID or Invoice Copy for Replacement / Return / Refund. Failing to provide this, no request will be accepted.
• If a customer sends an item back directly without any prior confirmation, we will not be liable to pay any courier charges.

Order Cancellation

• If a customer requests to cancel an order that has not yet been shipped, as per our policy 5% payment processing charges will be deducted from the total invoice amount and the remaining will be refunded.
• If the order has already been dispatched and the customer asks for cancellation, 5% processing fee plus shipping charges (forward and reverse both) will be deducted from the total invoice amount and the remaining will be refunded.

General Guidelines for Online Purchase

• Take a photo of the parcel before opening it (for safety reasons).
• Inspect your order with the invoice placed inside the parcel.
• Contact us immediately at success_st@rediffmail.com or call 7208101020 if the item is defective, damaged, or if you receive the wrong item.
• COD is accepted for orders above ₹1,000 and below ₹4,000 only. Orders above ₹4,000 must be prepaid.

You can always contact us for any Return / Refund / Replacement question at success_st@rediffmail.com

To be eligible for a return, your item must be in the same condition that you received it — unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.